Customer Service Hero

Loyalty Lawn Care is growing! We are looking for a Customer Service Hero who is skilled at Helping Happy Grow. The right teammate will be self-motivated, organized and have a positive attitude. We are a turf maintenance company with a unique technology focused business model that allows us to develop exceptional relationships with our customers. We also have longstanding relationships with our employees. So if you are “type A” teammate, detail oriented and take ownership in all you do, we have an opportunity for you.

• Provide appropriate and correct information to incoming customers about programs and services
• Manage and prioritize multiple concerns
• Maintain a positive attitude
• Ability to learn quickly
• Process customer requests/changes/communication with team
• Listen, document and help resolve conflicts with customers
• Proven customer support experience or experience as a client service representative
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Some knowledge of the landscaping industry is beneficial but not required
  Physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to use hands to finger, handle, or feel objects, tools, or controls, and reach with arms and hands. The employee is occasionally required to lift and/or move up to 25 pounds.

Benefits

• Health Care
• Dental
• Retirement Plan (401k, IRA) Employer match
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Empowered Culture